PRIVACY

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Welcome to L'OVATION 1994, where we highly value the protection of your privacy. It is essential for us to be open and transparent about how we handle your personal data and the measures we take to safeguard it. Below, you'll find our comprehensive privacy policy, where we explain in plain language the information we collect, why we do it, and how we ensure your rights. This applies to both visitors and customers.

  1. Data Controller

L'OVATION 1994, located in Dordrecht, is the Dutch company responsible for managing the personal data you share with us. We operate in accordance with applicable data protection laws, determining which personal data is processed, for what purpose, and for how long. Our commitment is to never process your personal data without a valid reason and never to sell it to third parties.

  1. Sharing with Third Parties

Only authorized personnel at L'OVATION 1994 have access to your personal data for security, processing, or IT maintenance purposes. When necessary, we engage external processors for specific purposes. We enter into agreements with them to ensure sufficient safeguards regarding security measures. Your personal data is not shared with third parties unless necessary for our services, due to legal obligations, or in emergencies reasonably deemed in your interest.

  1. What are Personal Data and How are They Used?

Personal data includes information that can be traced back to an individual, either directly or indirectly. This may include your name, address, customer number, email address, phone number, and cookie IDs. We process this data for various purposes, such as website visits, account management, order processing, handling queries and complaints, optimizing marketing, and improving our website and webshop.

  1. Processing of Personal Data by Third Parties

To enhance your experience at L'OVATION 1994, we collaborate with partners for services like logistics, marketing, analytics, and IT support. These partners act as processors, and we have strict agreements with them to protect your data according to our security and confidentiality arrangements.

Logistics and operational partners, such as parcel delivery services. Marketing partners, including software like Google Ads for relevant advertisements. Analytics partners, such as Google Analytics, to measure and analyze website usage. IT partners, such as Shopify, for maintenance and management of our shop. Partners for processing contact moments, such as handling queries and complaints. For more information on how Google uses your data, you can refer to this link.

  1. Your Rights

As a customer, you have various rights regarding your personal data, including:

  • Right to access
  • Right to portability
  • Right to correction
  • Right to deletion
  • Right to objection
Right to restrictionAdditionally, you have the right to file a complaint with a supervisory authority, such as the Autoriteit Persoonsgegevens. You can also withdraw your consent for data processing at any time.
  1. Exercising Your Rights

To exercise your rights, you can contact our Data Protection Officer via info@lovation1994.com. We take your privacy seriously and ensure you receive prompt and effective assistance.

  1. Data Retention

We do not retain your data longer than necessary for the execution of our services unless legal provisions require us to keep personal data for an extended period.

  1. Data Security

L'OVATION 1994 has implemented extensive technical and organizational measures to protect your personal data from loss or unauthorized processing. These measures include:

  • Storage of data in a secure database with encrypted passwords and secure backups.
  • Access to personal data via a personal account with a unique username and password.
  • Monitoring attempts of intrusion, with appropriate measures taken in case of an actual breach.
  • Protection of systems against malware, viruses, and hacking. Regular updates of technology and software. Secure and controlled transfer of data between systems.
  • Obligation for collaborating partners to implement security measures for data confidentiality.
  • Despite these measures, there are inherent risks in processing personal data over the internet. We strive to minimize these risks.

For further questions or comments about your data and privacy, you can contact our Data Protection Officer via info@lovation1994.com. We are here to ensure your privacy and support you in exercising your rights.